🧾 NexAfric Vendor/Service Provider Refund Responsibility Agreement

This agreement outlines the refund, return, and payment responsibilities of vendors and service providers (“Vendors/Service Providers”) using the NexAfric Marketplace Platform (“Platform”).

By registering and offering products or services on NexAfric, you agree to the following terms:

1. Vendor/Service Provider Accountability

• Vendors/Service Providers are fully responsible for handling returns, refunds, and exchanges for all orders they receive.

• All refund requests from buyers will first be sent directly to the vendor/service provider for resolution.

• Vendors/Service Providers must respond within 72 hours of receiving a refund or return request.

• Failure to respond within this timeframe allows NexAfric to intervene and decide the outcome on behalf of both parties.

2. Refund and Return Conditions

Vendors/Service Providers must provide a refund if:

• The product or service was not delivered,

• The product is defective, expired, or significantly different from its description, or

• The service was not completed as agreed.

Refunds should be fair, transparent, and completed using the same payment method used by the buyer.

3. Payment Protection

• NexAfric holds all payments until the buyer confirms delivery or the order is automatically marked as delivered.

• Payments are then released to vendors during the weekly payout cycle (every Friday).

• If a refund or dispute is open, the payment remains on hold until resolved.

4. Vendor/Service Providers Responsibilities

Vendors agree to:

• Keep all product and service information accurate and updated.

• Communicate politely and promptly with buyers.

• Honor all refund and return requests according to this agreement.

• Avoid charging any extra fees outside of NexAfric’s payment system.

5. Platform Fees

• NexAfric charges a commission of 8% to 10% per successful transaction.

• This fee is automatically deducted before vendor payouts.

• The percentage depends on the service category and will be displayed in your Vendor/Service Provider Dashboard.

6. NexAfric’s Role

NexAfric is a marketplace platform that connects buyers and sellers.

NexAfric:

• Does not own or ship products,

• Does not directly issue refunds unless vendors/service providers fail to respond,

• May suspend or remove any vendor who violates refund or delivery rules.

7. Agreement and Compliance

By checking the box below, you confirm that you:

✅ Have read and understood this Vendor/Service Provider Refund Responsibility Agreement.

✅ Accept that you are responsible for refunds and returns as described.

✅ Agree that NexAfric’s decision in unresolved disputes will be final.

💬 Support Contact

If you need help resolving a refund or dispute, contact:

📩 vsp@nexafric.com