Frequently asked questions
NexAfric is an African built online marketplace that connects people to essential goods and services, from food and groceries to health, school supplies, and energy. We make it easy for anyone, including diaspora families, to pay directly for services their loved ones need at home.
Anyone can use NexAfric, whether you’re in Africa or abroad. You can buy for yourself, your family, or your community. Vendors, shops, and service providers across Africa can also join and sell their essential products or services.
You can pay using Mobile Money, debit or credit card, or NexAfric Gift Cards. All payments are processed securely through verified payment gateways.
All vendors are verified with ID or business registration before approval. Our team monitors orders, reviews, and transactions to make sure everyone stays safe and honest.
NexAfric keeps a small service fee of 8–10% per transaction. This helps us maintain the platform, support vendors, and keep services affordable for everyone.
If an order is not delivered or cancelled, you’ll receive a refund or credit after our team reviews the issue. Refunds are made through the same payment method you used.
Click “Become a Service Provider” on our website. You’ll fill in your business details, upload your ID or business registration, and select your service category. Once approved, you can list and manage your services directly on your dashboard.
Yes. You can use Mobile Money or a NexAfric Gift Card to make purchases or receive payments.
NexAfric is expanding across Africa, starting with East, Central, and West African regions. Our goal is to connect every country under one trusted platform.
You can contact us anytime through our Help Centre or by email at support@nexafric.com (or your chosen address).
